Terms & Conditions • Royedge International Lines

1. General Use

You must be 18 years or older to use our services.
You agree to provide accurate and complete information upon registration and throughout your engagement with Royedge.
Royedge reserves the right to accept or reject any user or shipment at our sole discretion.

2. Shipping Responsibility

Royedge acts as a freight forwarding, consolidation, and logistics service provider and is not liable for errors or damages caused by third-party suppliers, couriers, or manufacturers.

Clients are fully responsible for confirming that suppliers deliver goods to the correct warehouse address and for providing accurate product details.

3. Missing or Misdelivered Items

Royedge is not responsible for items delivered to the wrong address by your supplier or external couriers.
Clients must follow up directly with their suppliers for misdeliveries, incorrect items, or incomplete orders.
Only items physically received and confirmed in our warehouse system are eligible for processing and shipping.

4. Warehouse Policy

Goods delivered without the correct shipping mark as it appears on your dashboard may not be identified and could be rejected.
All goods sent to any of the Company’s designated addresses — including consolidation warehouses, air cargo warehouses, and sea cargo warehouses — must be correctly entered and declared in the client’s shipping dashboard or account prior to or immediately upon dispatch to the Company.
Clients must monitor their shipping dashboard regularly for updates, address changes, and billing information.
Packages designated for a specific mode of shipment (e.g., air cargo, sea cargo, or consolidation) must be sent to the warehouse assigned for that mode.
Any package delivered to a warehouse designated for a different mode of shipment will require rerouting to the correct facility. The cost of such rerouting — including any applicable local courier or freight charges — shall be fully borne by the client. The Company shall not be liable for delays or additional handling times arising from incorrect warehouse delivery.
For air cargo shipments from China to Nigeria, the Company’s minimum chargeable weight is 1 kilogram (1kg).
For sea cargo shipments from China to Nigeria, the Company’s minimum chargeable volume is 0.1 cubic meters (0.1 cbm).
Goods sent directly to the Company’s designated sea freight or air freight warehouses are loaded on arrival, subject to standard handling and operational schedules.
Shipments below the minimum weight/volume thresholds will be charged at the minimum rate.
The maximum free warehousing/storage period for orders delivered to the Company’s China consolidation address is fourteen (14) calendar days from the date of receipt.
Any goods that remain in storage beyond this period will be automatically consolidated and dispatched without prior notice. Standard shipping charges will apply.

5. Consolidation Service Policy

The Company provides consolidation services strictly to combine sealed packages from one or more shipments into a single dispatch, without tampering with or altering the original packaging. The Company does not:

Open clients’ packages for any reason.
Remove cartons, inner packaging, or protective materials from clients’ goods.
Pack one client’s goods inside another client’s goods.

Clients requiring repacking or packaging alteration should use a professional packing agent prior to delivery to our facility. Afterward, goods may be forwarded directly to the Company’s designated warehouse for onward shipment.

6. Package Sorting & Tracking Update Policy

The Company’s consolidation warehouses receive thousands of individual packages daily. Each undergoes sorting, verification, and confirmation before any tracking status updates are made on our website. This requires attention to detail, careful handling, and adequate time to ensure accuracy.

Clients must allow time for this process and refrain from repeated follow-ups during sorting/confirmation.
Tracking status will be updated promptly once verification is complete.
By engaging our services, clients acknowledge that sorting and confirmation are necessary to safeguard goods and ensure accurate shipment records.

7. Payment Terms

Shipping fees, customs charges, and service fees must be paid in full before dispatch or release of goods.
All shipments must be paid for within seven (7) calendar days of arrival at the destination warehouse. Unpaid shipments after this period will attract a daily storage fee as stated in the official arrival notification.
Shipments remaining unpaid thirty (30) days after arrival may be sold, auctioned, or otherwise disposed of to recover costs, without liability to the Company.

The Company further reserves the right to:

Refuse the release of any additional goods to any client with uncleared goods in our warehouses.
Withhold goods sent to our China offices from being shipped if the client has outstanding, uncleared goods in our Nigeria warehouses.

This policy ensures operational efficiency, prevents warehouse congestion, and protects the Company from unnecessary financial exposure.

First-time / New Clients (Air Freight ≥ 25kg)

For first-time or new clients, any air freight shipment with a total weight of twenty-five kilograms (25kg) or more must be fully paid for in cleared funds prior to commencement of shipment. This is a non-negotiable risk-mitigation measure.

If unwilling or unable to make full payment, a client may:

Pay only the applicable consolidation and handling fee, and
Arrange transfer of the shipment to another logistics provider at their own cost and responsibility.

Shipments that do not comply will not be dispatched, and the Company shall have no liability for delay, inconvenience, or loss arising therefrom.

8. Client Conduct

Clients must maintain respectful and professional communication at all times.
Threats, harassment, or abuse of staff will result in account suspension or permanent termination.

9. Complaint Resolution & Communication Protocol

All complaints, disputes, or service-related queries must be lodged via the Company’s designated complaint channels:

The official customer service email address
The official customer service telephone line
Any other formal platform explicitly designated by the Company

Posting or discussing complaints in public or semi-public forums managed by the Company (e.g., Telegram, WhatsApp groups, social media comments) without first using designated channels is strictly prohibited.

The Company may remove any client from such public forums and suspend or terminate services for repeated violations. Compliance with this protocol is a condition precedent to continued provision of services.

10. Additional Handling, Compliance & Special Packaging Costs

For goods requiring regulatory clearance/inspection (e.g., NAFDAC or similar), all additional costs (inspection fees, testing fees, penalties, or compliance charges) shall be borne solely by the client.
For heavy goods requiring special handling equipment (e.g., forklifts, cranes), the cost of such handling will be charged to the client.
For fragile items requiring additional protective packaging (e.g., wooden crates, foam inserts, reinforced cartons), the material and labor costs will be billed to the client.
Where immediate action is necessary to protect goods or comply with regulations, the Company may proceed and bill the client accordingly.

11. Insurance & Risk Coverage Policy

General Disclaimer of Risk

All shipments are handled with due care in line with industry best practices. Clients acknowledge that international freight is subject to risks outside the Company’s control, including customs inspections, port delays, airline scheduling changes, handling by third-party carriers, and unforeseen incidents during transit.

Standard Liability

Unless otherwise stated in a signed agreement, the Company’s maximum liability for loss or damage is limited to the provisions outlined in this policy. Clients shipping high-value goods are strongly advised to arrange independent cargo insurance prior to shipment.

Loss of Goods — China to Destination Country

If a package is confirmed as received by the Company at its China warehouse but is ultimately not delivered in the destination country and cannot be located after a full investigation, the Company (Royedge) will, at its own cost, repurchase the item for the client. The client remains responsible for paying the applicable shipping fee for the replacement item.

This coverage applies only where:

Receipt of the package at the China warehouse is officially confirmed by the Company’s records;
The loss is determined to have occurred while the goods were in the Company’s custody and control; and
The client has provided all necessary documentation and information for the replacement process.

Liability Cap

The Company’s maximum liability for repurchase or compensation is capped at USD 100 (or equivalent) per package, regardless of declared or actual value. Shipments exceeding this value require independent insurance coverage, which is the sole responsibility of the client.

Excluded Risks

Loss or damage caused by inadequate packaging or mislabeling by the client.
Confiscation, seizure, or destruction by customs or regulatory authorities.
Loss or damage due to prohibited or undeclared goods. The client bears all costs and legal consequences for violations of prohibited items regulations.
Delays or loss caused by natural disasters, war, strikes, or other force majeure events.

Insurance Add-On

Clients may request additional cargo insurance through the Company or a third-party provider, subject to the insurer’s terms and premiums. Requests must be made before shipment departure from the origin warehouse.

12. Policy Changes

Royedge reserves the right to update these terms at any time without prior notice.
Continued use of our services after changes implies agreement to the updated terms.